Rachael Stafford, the Rocky Mountain ADA Center’s director, was interviewed by the International Association of Amusement Parks and Attractions (IAAPA) about ways to make outdoor attractions more accessible. Here’s an excerpt from the interview:
Q: You attended IAAPA Attractions Expo the past two years. In your contacts with attractions there and elsewhere, what seems to be the most pressing current issue regarding guest accessibility?
A: [It] revolves around finding a balance between guest services/ guest satisfaction, safety, and guest accessibility. This balance is not limited to physical accessibility considerations alone, but includes invisible disabilities like post-traumatic stress disorder (PTSD), developmental disabilities, and autism. These are all major topics in balancing guest enjoyment with guest accessibility and safety.